Effective date: 2 September 2021
Read about how G. Ferizis & Co (ABN 73 625 461 412), Alpha Advice Australia Pty Ltd (ABN 74 163 613 607), Alpha Asset Management Pty Ltd (ABN 30 163 817 114) and Loan Advantage Pty Ltd (ABN 79 140 257 263) and each of their subsidiaries and related parties (together the ‘Ferizis Group, us, we or our’) collects, protects, uses and shares your personal information.
Your privacy is important to us. We are committed to protecting your privacy and we want to ensure that you have a clear understanding about the information we collect about you, how we use it and who we share it with.
What information do we collect?
Personal information is information about you that is reasonably identifiable (i.e. name, email address, contact details).
The information we may collect (and hold) about you includes:
Depending on the services we provide to you we may also collect sensitive information from you such as health information in connection with insurance application forms.
We collect personal information either directly from you or from other people such as:
We collect information when you:
Why we collect, hold, use and disclose personal information
We will only use your personal information for the purposes for which it was collected (primary purpose) or for a purpose related to the primary purpose, if you would reasonably expect us to use the information for that purpose, or otherwise with your consent.
Our primary purposes for collecting, holding, using and sharing (disclosing) your personal information include but are not limited to:
Do we use your personal information for direct marketing?
We may from time to time use your personal information for direct marketing . However, you can decide not to receive marketing material from us at any time by contacting us using the details set out below or by using the unsubscribe link in any email/SMS.
Sharing (disclosing) your information
We share your personal information with:
The Ferizis Group may also disclose your personal or sensitive information for other purposes if we notify you of the disclosure at or about the time of collecting the information, we have otherwise received your consent, or the disclosure is required or authorised by law.
Sharing (disclosing) your information outside Australia
Some of the parties that the Ferizis Group discloses your personal information to may be located outside Australia, including technology service providers located in the Philippines, India and United Stated of America. We also disclose your personal information to the related companies of the Ferizis Group located in the United States of America.
Using our website and cookies
We may also collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
How we hold your information to keep it safe
We hold your personal information in either electronic or hard copy form.
We take reasonable steps to protect your information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information.
For example we:
However, we cannot guarantee the security of your information.
Rights to access your information or seek correction
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your information.
If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Right to remain anonymous
You can choose not to provide us with personal information. However, if you do this, we may not be able to provide you with any products or services, or you may significantly limit the quality and completeness of the service we can provide to you
Do we disclose credit information to credit reporting bodies?
We do not disclose any of your credit information to credit reporting bodies including for the purpose of requesting a credit check on you.
How to complain
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
A: PO BOX 435 Bankstown NSW 1885